Job Description

Trendy, fun and accessible, eyewa (https://eyewa.com/ae-en/) is the Middle East's number one online eyewear store now moving to an omnichannel model. We offer the best brands of color contact lenses, corrective contact lenses, sunglasses, and eyeglasses in the region. eyewa is the one stop solution for all your eyewear needs and it is affordable!! Our culture is fast-paced and ambitious. Our people are our strength and we have a team of diverse, smart thinkers who are encouraged to think creatively and empowered to turn their ideas into actions. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to eyewa and play a part in driving the company forward on its truly exciting journey.

We are hiring for a Store Manager for our stores in Ras Al Khaimah. This role will report directly to the Area Manager and will own all responsibilities relating to the daily operations of the store.

You will be responsible for:

• Making sure that the opening and closing procedures and inspections are carried out thoroughly.
• Assisting with the selection and hiring of staff to build and sustain a high performing team.
• Maintaining strict compliance with the organization's induction and onboarding procedures for new hires.
• Promoting an environment where performance is acknowledged and rewarded in order to motivate the team.
• Leading and managing a team of high performing sales advisors through constant training, development, and support.
• Handling all issues relating to staff in a compassionate, open, and constructive manner, and taking corrective action promptly whenever necessary.
• Conducting and leading regular training sessions to improve product knowledge, sales techniques, customer service standards, and general store operations.
• Conducting one-on-one feedback sessions weekly to track progress and resolve any issues team members might be experiencing.
• Implementing action plans for each team member based on their specific performance, progress, and goals.
• Providing fair evaluations to team members during bi-annual performance reviews.
• Being a customer champion by handling any complaints and escalations and resolving any issues calmly and professionally.
• Holding daily/shift brief meetings so the team is always aware of their performance and that of the store.
• Achieve store targets, maximizing ATV, UPT, and increasing conversion rates in the store.
• Strategically increasing the profitability of the store through commercial and business strategies.
• Analyzing and interpreting store and stock performance data to prepare accurate daily and monthly reports, make better business decisions and achieve goals.
• Be accountable for store cash control and expenditures by monitoring closely and taking corrective action when necessary.
• Achieving a quality assurance or mystery shopping audit score of no less than 90% by keeping the store audit ready every day.
• Assuring that the store is adequately staffed at all times by managing the store schedule and team annual leave calendar.
• Assuming full responsibility for the health and safety procedures at the store, ensuring that everyone adheres to them.
• Planning and implementing accurate inventory strategies to ensure adequate stock levels are maintained during promotions, seasons and peak sale times.
• Ensuring that loss prevention procedures are implemented and monitored to minimize shrinkage.
• Adhering to the brand and organization's VM standards and policies to maintain the store's aesthetic appeal.

You will be:

• A bold leader who can inspire and energize others to make a difference.
• A person who gets the job by taking action, by taking initiative and being resourceful.
• Someone who can delegate, but encourages collaborations by working alongside the team to achieve goals.
• Creative and innovative thinker who can come up with new ways to promote our brand or store.
• Someone who owns their mistakes, learns from it and shares the knowledge gained.
• A person who is open to feedback from others and is fair when giving feedback.A person with the willingness to listen to others ideas and opinions.
• Strategic thinker with strong business acumen who knows how to drive the business through numbers.
• Someone who is good at solving problems, who can make decisions easily, and who takes action quickly.
• A customer champion who leads the customer experience in the store and puts the customer first.
• Someone who expects and drives high standards of excellence.

You will have:

• 2 - 5 years' of experience managing a fast fashion, apparel or luxury store.
• Minimum High school diploma or Bachelor's degree in business or related field
• Knowledge of business management principles and processes.
• Experience in analyzing and interpreting financial and stock reports, forecasting/planning and budgeting.
• In depth knowledge of industry standards of customer service principles and customer relationship management.
• Experienced in performance management and development of staff.
• Experienced in inventory control.

Job Type: Full-time