Retail Sales Consultant

Dubai, United Arab Emirates

Job Description

*Sales PerformanceVehicle SalesThis refers to the sales consultant's vehicle sales per unit. This is considered as the core responsibility to achieve the assigned sales target monthly.RME AccessoriesThis refers to the sales consultant's accessories sales per unit.KPIAchieve quarterly set non-financial KPI*Sales Process
Outdoor sales
The sales consultant should be able to generate enough number of outdoor appointments for prospected customers through telephone / web / crm or leveraging social media platforms in a month to generate leads.Leads conversion to walk inThe sales consultant should be able to convert phone and digital leads from social media to walk-in to the showroom and have a better chance to further convert into sales.
Leads Follow-up - Web and CRM
The sales consultant has to make contact to all customers who are leads from GCRM (call center), Digital within 2 hours for web leads and 4 hrs for CRM leadsTest Drive
The sales consultant has to offer and conduct a vehicle test drive to customers to provide them an experience on the performance of the engine and other important driving features.Trade in appraisal
The sales consultant has to offer trade in facility and appraise the customers vehicle in the event of customer interested to trade in his vehicle.Manager's Second Facing
The sales consultant has to proactively ask for second facing from the sales manager and provide necessary information about the customer and his/her vehicle requirements.*Customer Satisfaction
Sales Satisfaction Index SSIThe sales consultant has to ensure satisfaction to all customers by conducting the complete sales process at all times, from start to the end of customer journey of the vehicle purchase cycle.Mystery Shopping - ARA ( Walk ins / Telephone / Email)
The sales consultant has to ensure the sales process is conducted properly to customers at all times in accordance to the customer handling standards.Product Knowledge
Quarterly Product Knowledge TestThe sales consultant has to ensure to know all the products, including the features, advantages, & benefits (FAB), vehicle new technologies and unique selling points (USPs).QualificationsQualification:2-3 years of sales experience in automobile or related industry.Computer proficient and should have good communication skills.Fair knowledge and utilization of social media platforms such as Facebook, LinkedIn, Twitter and Instagram.Professional Experience:Diploma or equivalent in a related field.

AW Rostamani Group

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Job Detail

  • Job Id
    JD1806361
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned