Job Description

We are looking for an Area Operations Manager (Restaurant and Gelato shop), to lead all aspects of business. They will be responsible for the overall operations of the outlets. They ensure the proper execution and development of the outlet both operationally and financially, by leading their team members to deliver the highest quality of service, food and beverages to the outlet's guests.

Tasks and Responsibilities

Responsible for overall operational, financial and management with strong hospitality experience to ensure the reputation of the company is maintained at the highest level.

Coordinating work and schedules.

To develop working relationships with front and back of restaurant staff.

Should be able to visit all the branches and take care of operations.

Constantly seek customer feedback and opportunities to develop high - quality service in the outlets.

Making sure outlets have sufficient staff by managing their rosters and leave effectively.

Provide on-job coaching and guidance to team members, managing their performance to ensure a smooth operation.

Arrange for timely and detailed briefing sessions for downward communication of product/service changes and for sharing of learning from service recovery actions of the recent past.

Establishes restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing and sales projections and estimates.

Establishes Gelato shop business plan by surveying the shop regularly, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing and sales projections and estimates, study the seasonal moving Flavors in the market and their trends.

Regularly review product quality and research new vendors.

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products.

Ensure compliance with sanitation and safety regulations.

Manage restaurant's good image and suggest ways to improve it.

Control operational costs and identify measures to cut waste.

Create detailed reports on weekly, monthly and annual revenues and expenses.

Promote the brand in the local community through word-of-mouth and restaurant events.

Recommend ways to reach a broader audience (e.g. discounts and social media)

Overlook and supervise opening and closing FIFO.

Assign tasks/responsibilities to Restaurant Manager and Supervisor and follow up on completion.

Liaise with marketing team for brand level /delivery portal promotional activities to drive sales revenue.

Monitor outlet general expenses and consumables. Make sure to keep below 2% of monthly sales.

Handle Vendor Management.

Qualifications and Skills

Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.

Proven customer service experience as a manager.

Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.

Familiarity with restaurant management software, like revels systems and Zoho books.

Strong leadership, motivational and people skills.

Acute financial management skills.

. Own car and a valid driving license.

BSc degree in Business Administration; hospitality management or culinary schooling is a plus.

Job Type: Full-time

Pay: AED7,000.00 - AED9,000.00 per month

Experience:

• Managerial: 2 years (Required)

Application Deadline: 07/09/2024