Job Description

Job Title: Retail Manager (UAE Driving License)
Company: The Laundry Hub
Location: Dubai, UAE

Job Summary:

The Retail Manager will oversee the daily operations and sales performance of all branches of The Laundry Hub. This role includes managing staff, developing and implementing sales strategies, addressing customer complaints, managing customer service operations, and actively handling franchise inquiries to close deals. The ideal candidate will have strong leadership skills, a deep understanding of retail management, and a proven track record in franchise development and customer service excellence.

Key Responsibilities:

1. Sales Performance Management:

• Analyze sales data and performance metrics across all branches to identify growth opportunities.
• Develop and implement effective sales strategies to increase revenue and enhance customer satisfaction.

2. Staff Management and Training:

• Oversee the scheduling and daily operations of retail staff, ensuring efficient service delivery.
• Design and conduct training programs focused on sales techniques, customer service excellence, and operational procedures.
• Conduct regular performance reviews and provide constructive feedback to enhance team development.

3. Customer Service Management:

• Develop and implement customer service policies to ensure a consistent and high-quality service experience across all branches.
• Oversee the customer service team, providing training and support to enhance their skills in handling inquiries and complaints.
• Analyze customer feedback and complaint data to identify trends and areas for improvement in service delivery.

4. Customer Complaint Resolution:

• Act as the primary contact for escalated customer complaints, ensuring timely and satisfactory resolution.
• Implement a feedback system to gather and analyze customer insights, identifying areas for improvement.

5. Franchise Management:

• Manage incoming franchise inquiries, providing information and support to potential franchisees.
• Develop and present franchise proposals, negotiate terms, and close franchise agreements.
• Maintain relationships with existing franchisees to ensure brand compliance and support their growth.

6. Operational Oversight:

• Ensure adherence to company policies and operational procedures at all branches.
• Collaborate with branch managers to monitor service inventory and optimize operational processes.

7. Performance Monitoring and Reporting:

• Set clear sales and operational targets for each branch and track progress regularly.
• Prepare detailed reports on sales performance, franchise development, customer service, and operational efficiency for senior management

8. Team Motivation and Engagement:

• Foster a positive and collaborative work environment by recognizing high performance and encouraging teamwork.
• Organize team-building activities and initiatives to enhance staff morale.

9. Collaboration with Other Departments:

• Work closely with marketing to create promotional campaigns that drive sales and franchise interest.
• Collaborate with finance and HR to address staffing and resource needs.

10 . Communication and Interpersonal Skills

Excellent verbal and written communication, along with the ability to foster relationships with staff and customers.

Requirements:

• Bachelor's degree in Business, Retail Management, or a related field.
• Minimum of 4-5 years in a retail management role, with a track record of successfully managing teams and meeting sales targets as per the company standards
• Proven experience in retail management, franchise development, and customer service.
• English is mandatory with excellent verbal and written communication skills. Arabic is a plus and will be considered an advantage
• Strong leadership and team-building skills.
• Excellent communication and negotiation skills.
• Ability to analyze data and make informed business decisions.
• Familiarity with CRM tools and sales software.

Skills :

• Time Management and Organizational Skills
• Customer-oriented with a passion for service excellence.
• Training and Development
• Problem Solving and Decision Making
• Sales and Business Development

Job Types: Full-time, Permanent

Pay: AED8,000.00 - AED12,000.00 per month

Experience:

• Retail Sales: 5 years (Required)

License/Certification:

• Do you have UAE Driving License (Required)