Job Description

Key Responsibilities:

· Greeting and welcoming customers who visits the COMPANY retail center.

· Communicate with customer, understand the need, propose the right product and provide the price of Service.

· Prepare Airway bill and invoice for package as per the COMPANY standard airway bill creation procedures.

· Ensure proper packaging, weighing the package, labelling and inspect the contents to ensure that they are not restricted or prohibited for the mode of transportation.

· Ensure customers are updated on COMPANY liability of carriage and or Insurance is offered/sold to the customer.

· Understand and abide by the Retail discounting policy and maintain proper approvals and records for any additional discounts offered.

· Ensure cash and card payments are processed and receipt are raised and given to customers

· Ensure daily cash collected are remitted to finance on a daily basis

· Prepare necessary manifest for any shipments received /handover from/to the operation/courier

· Delivering of Hold at location shipment to customers.

· Ensure to verify identity of the customer receiving the package with the details mentioned on the airwaybill, copy of identification to be retained and filed.

· Ensure Proof of delivery (POD) is physically signed and other information is properly filled by the

· receiver of every shipment delivered from retail.

· Ensure proper filing of all retail document's as per COMPANY procedures and maintain all the File register and archiving as per policy.

· Ensure all HAL shipments are scanned daily and are moved as per Day trays or racks

· Ensure scan compliance is maintained as per standards by having all appropriate scans performed at the retail center (Proof of Pick up, HAL, re-route, refused, RTS, comments, retail PMX, etc.)

· Ensure necessary retail supplies are maintained and ordered as per the minimum and maximum levels.

· Ensures any marketing or retail promotions are displayed and promoted to walk in customer as per guidelines provided.

· Ensure to provide any daily, weekly or monthly report assigned on a timely manner.

· Ensure cross selling or upselling product and services to achieve the retail cash targets.

· Ensure all retail equipment's are carefully handled and is in working condition at all times. Any

· equipment failures need to be reported and repairs or replacement need to be coordinated on a timely manner.

· To accommodate, log and or escalate customer complaints to the relevant departments and ensure customer satisfaction.

· To handle all retail tickets and ensure closure of tickets with resolutions as per set standards and targets.

· Ensure the cleanliness, safety and security of the retail at all times.

· Report any incidents at the retail to the immediate supervisor and prepare the incident report

· Perform any other assignments as required/requested by your supervisor or manager.