Job Description

Job Content

• Deliver and implement Retail Education strategy for the GCC, both supporting the worldwide brand strategy while making it locally relevant at the service of business.
• Ensure brand message &image are successfully conveyed at counters through BAs.
• Provide local markets Training teams with all tools and materials to ensure perfect consumer experiencee and product knowledge within the field teams (multilanguages English/Arabic).
• Support and advise the local markets in career development plans of the field teams + supervise the top position talent pool (team of 12 nationals). Help upskilling the Education function through the right processes and tracking tools for the career development of field teams.
• Foster cooperation with Sales/Marketing to enable local education teams as an efficient business partner at the service of retail excellence.
• Direct management (forecasts, implementation, follow up) of BA grooming and service tools materials.
• Report on a monthly basis on Education KPIs and link with Retail/Sales KPIs to measure impact of Education actions on business results and ensure optimization of human and financial resources.

Key Responsibilities

• Education


o Provide training directives and materials multi-languages to local trainers for new BA inductions, new product trainings, sales techniques and specific BA development trainings.


o Rollout of company tools and programs for field teams.


o Follow-up with local teams' performance tracking & assessment tools associated with all the training performed + in link with business results


o Integrate Education with Commercial/Retail and Brand teams to ensure Retail Excellence. Integrate 360 approach to the field teams trainings (Sales, Marketing, PR, Digital)


o Manage and monitor Education budget (orders, uniforms, trainings, travels, expenses, gifting.)

• Management


o Supportand coach local training teams to identify development needs + create individual plans for field teams.


o Actively participate in career development of Senior Roles and Field Management profiles+ Talent Pool


o Directly manage development of career plans for Regional Expert (MUA and Skincare), manage his/her schedule in coordination with Marketing and Sales.

• Service & Image


o Represents the brand in-room & in-counter


o Ensure consistency of messages & image at POS

Education, Experience, Functional Skills &Knowledge

• Education


o Minimum 5 years' experience as Trainer OR a minimum of 3-4 years' experience in training or retail management.


o Passion for cosmetics & luxury


o Adaptability- able to adapt to different teams, categories, markets


o People& service oriented - generous, friendly, patient, dedicated, adaptable


o Pro-active- dynamic, enthusiastic, team player, entrepreneur, committed, self-driven, open-minded, willing to learn


o Ability to cope with business pressure


o Able to travel GCC + Europe

• 7+ years of experience
• Excellent presentation, communication & organizational skills
• Microsoft Office
• Self-motivated, results oriented, creative thinker
• Ability to simplify expert information
• Sense of luxury, luxury customer & service
• Able to deal with portfolio complexity
• Strong selling skills
• Proven experience in evaluating, motivation, and coaching sales staff


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