Job Description

MOZU - LUXURY RETAIL STORES - LUXURY HOTEL RESORTS

JOB DESCRIPTION

Retail Coordinator

Job Title: Retail Coordinator - Luxury Fashion (4 Stores)
Location: Dubai, UAE
Reports To: Retail Manager

Job Summary:

We are seeking a highly organized, proactive, and detail-oriented •Retail Coordinator• to oversee the operations of four luxury fashion stores located in Dubai's exclusive hotel resorts. This role is integral to maintaining an exceptional customer experience and upholding brand standards across all locations. The ideal candidate is experienced in luxury retail, possesses outstanding communication and leadership skills, and is adept at multi-store coordination in a fast-paced, dynamic environment.

Key Responsibilities:1. Store Operations Management

• Ensure smooth daily operations across all four store locations, maintaining consistency in visual merchandising, customer service standards, and overall store presentation.
• Conduct regular store visits to monitor compliance with brand guidelines and operational standards, identifying any areas for improvement.
• Oversee stock levels and coordinate with inventory teams to ensure optimal availability of products across all locations.

2. Sales and Customer Experience

• Support store teams to deliver exceptional customer service aligned with luxury brand standards, enhancing the guest experience for high-profile clientele.
• Monitor sales performance at each location, analyzing data and trends to assist in setting and achieving monthly and quarterly targets.
• Implement and drive customer engagement programs, VIP events, and loyalty initiatives to foster long-term relationships with clients.

3. Team Coordination and Training

• Collaborate closely with store managers to ensure alignment on priorities, goals, and brand expectations.
• Coordinate training sessions to enhance product knowledge, customer service skills, and sales techniques for team members.
• Act as a liaison between store teams and corporate office, communicating updates, policies, and promotions.

4. Inventory and Merchandising Management

• Work with merchandising teams to maintain high standards of product displays that reflect the brand's luxury aesthetic.
• Coordinate with suppliers and warehouse teams for timely deliveries, stock rotations, and new launches, ensuring optimal stock levels and visual standards.
• Monitor inventory accuracy across all locations, coordinating regular audits and implementing loss prevention measures.

5. Reporting and Analysis

• Prepare and present weekly and monthly reports on store performance, sales trends, inventory levels, and other key metrics.
• Provide actionable insights based on data analysis, suggesting adjustments to enhance sales, customer satisfaction, and operational efficiency.

Qualifications:

• Experience: Minimum of 3-5 years in luxury retail coordination or management, preferably with multi-store experience.
• Skills: Strong organizational, interpersonal, and communication skills; excellent problem-solving abilities; proficiency in retail management software and reporting tools such as Excel.
• Knowledge: In-depth understanding of luxury fashion and customer expectations; knowledge of the Dubai luxury retail market is a plus.
• Education: Bachelor's degree in business, fashion merchandising, or a related field preferred.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance and other benefits.
• Opportunities for professional development and career advancement within a prestigious global brand.

About Us:

Our luxury retail brand is synonymous with sophistication, elegance, and the highest standards in the fashion and gifting industry. We are committed to offering our clientele an unparalleled shopping experience in Dubai's most opulent settings. Join us to be a part of this journey to redefine luxury retail.

Job Type: Full-time

Pay: AED5,000.00 - AED9,000.00 per month

Application Question(s):

• Which is your level of Excel from 1 to 10?

Experience:

• RETAIL: 4 years (Preferred)