Job Description

At the Vintage Grand Hotel, luxury takes the form of 765 meticulously designed rooms, suites, and apartments. Each space is crafted to be a sanctuary of comfort and style, promising a stay that transcends the ordinary. At the Vintage Grand Hotel, opulence meets unparalleled service in Dubai Production City.
As a distinguished five-star luxury hotel, we redefine the art of hospitality, ensuring an unforgettable experience for our discerning guests. Explore the epitome of elegance and sophistication with our meticulously curated offerings.
At the Vintage Grand Hotel, we invite you to elevate your travel experience and create lasting memories in an atmosphere of unparalleled luxury.
Welcome to a world where every moment is a celebration of refinement and indulgence.

The scope of responsibility for this position includes the Restaurants, Bar and Lounge and Room Service. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Handle all administrative tasks related to restaurant and bar operations in accordance with company policies.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage other team and othee key stakeholders; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize the teams' work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Build relationships with guests, remembering regular patrons' names and preferences to provide personalized service.
• Address and resolve guests' complaints and comments tactfully and efficiently.

Address and resolve guests' complaints and comments tactfully and efficiently.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer services
• Ensure Food & Beverage relevant brand standards are maintained
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to the team by telephone, e-mail, WhatsApp or in person.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.

•Key Expectations •

• Service focused personality is essential with previous leadership experience required
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• At least 2 years' experience in the same position

Job Type: Contract
Contract length: 24 months

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)