Job Number 24060286
Job Category Reservations
Location W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-ManagementResponsible for the Reservation of Outlet guests, extending them a warm welcome along-with maintenance of guest profiles & ensuring high standards of service in the assigned work area.Key Responsibilities:100% of Time Spent

• When coming on duty he/she reports to the Supervisor.
• Will get the necessary Information about Reservation for the outlet, organizational details, seasonal promotions, events & F&B available/non available, daily specialities, before commencing the duties.
• Answer calls and give information about the venues location, timings , special theme nights, working hours with times kitchen operates accept reservations for the B&F outlets.
• Answer emails and give information about the venues location, timings , special theme nights, working hours with times kitchen operates. accept reservations for the B&F outlets.
• Give information about the venues location, timings , special theme nights, working hours with times kitchen operates, smoking areas, kids policies, brunch pricings and all the information regarding the B&F outlets.
• Know restaurant cuisines and dress codes and music.
• Follow reservation policies and credit card details for larger groups.

Profile required:
Education

• High school or equivalent education required

Experience

• Minimum one year as a restaurant reservations executive in a luxury hotel.

Working with others

• W Look: appear confident, well-groomed.
• W Personality: warm, welcoming, smiling and pleasant
• Never say no attitude
• Exceed customer expectations
• Communicate with others
• Demonstrate team spirit and cooperation
• Act with professionalism & integrity
• Verbal and listening skills

Taking responsibility

• Take ownership
• Learn, develop and adapt to change

• Work independently
• Manage Time
• Attend to detail
• Initiative

Delivering results

• Commit to quality
• Follow policies and procedures
• Follow direction
• Multitask
• Flexibility

Technical / functional competencies

• High level of IT understanding including Micros
• Ability to use Microsoft package efficiently
• Understanding of Starwood policies and procedures
• Basic understanding of international and local labour law
• Starwood program knowledge preferred

Other skills (Language)

• Fluency in English mandatory
• Good communication skills, both verbal and written
• Second language preferred

GroomingAll talent members must maintain a neat, clean and well-groomed appearance. Specific W standards are to be met. Styling should be in line with W wardrobeW Hotels mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. Were here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests passions to life. If you are original, innovative, and always looking towards the future of whats possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott