Restaurant Reservation Agent

United Arab Emirates, United Arab Emirates

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Functional Accountabilities

Handle queries through telephone, fax, and email
Communicate in a clear and effective manner
Be familiar with the all outlets, its menu and should be able to sell best to our guests
Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
Recommend property dining outlets and assist guests with information and special requests
Book restaurant reservation requests, facilitate taking guest room delivery orders, and input information accurately into the proper systems
Contribute to departmental standards and best practices
Consistently offer exceptional, friendly and engaging service
Provide lateral service within the hotel whenever needed
Arrive at work well groomed, prepared and display enthusiasm
Well prepared for a long day contribution and utilize time effectively

Experience and Technical Knowledge

Essential:

Desirable:

2 years minimum experience working in a multicultural / 5 star hotel environment
Multi skilled
Worked in different cultural environment
Good Computer Skills - MS office particularly Excel and Power point

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