Job Title: Restaurant POS Software Support SpecialistLocation: Dubai UAE.Department: Technical SupportSalary: 2000 2500 AED.FEMALE CANDIDATES ONLYIMMEDIATE JOINERS PREFERRED Job OverviewOne of our reputed IT Software services client are seeking a skilled and customer-focused POS Software Support Specialist to join their team. The successful candidate will be responsible for providing technical assistance and troubleshooting support to restaurants using our Point of Sale (POS) software. The role requires a blend of technical expertise, customer service skills, and a deep understanding of restaurant operations to ensure a seamless user experience. Key Responsibilities

• Technical Support: Provide first-level technical support for restaurant POS software, responding to customer inquiries via phone, email, or chat.
• Issue Resolution: Diagnose and resolve software issues related to installation, configuration, network connectivity, payment processing, and other system-related problems.
• Training & Onboarding: Assist with the onboarding of new clients by guiding them through software setup, training restaurant staff on POS features, and explaining best practices.
• Software Updates: Monitor and assist with software updates, ensuring clients are aware of new features, patches, and bug fixes.
• System Testing: Participate in software testing to identify bugs and ensure system compatibility with new hardware or software versions.
• Customer Feedback: Collect and relay customer feedback to the product development team to improve the POS software based on real-world usage.
• Documentation: Create and maintain user guides, FAQs, and troubleshooting documents to assist customers in resolving common issues.
• Escalation: Escalate complex issues to higher-level support or development teams as needed and follow up to ensure resolution.

• Account Management: Assist with user account creation, role assignments, and access control within the software.

Required Skills G ualifications

• Technical Expertise: Proficiency in troubleshooting software issues, especially related to POS systems, with a strong understanding of restaurant operations.
• Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users in a clear and friendly manner.
• Experience: Previous experience in POS support or restaurant management software is preferred.
• Problem Solving: Strong analytical skills with a customer-oriented approach to diagnosing and resolving technical issues.
• Time Management: Ability to handle multiple requests and prioritize tasks efficiently in a fast- paced environment.
• Teamwork: Work collaboratively with other support staff and technical teams to ensure timely issue resolution.
• Knowledge: Familiarity with payment processing, hardware troubleshooting (e.g., printers, card readers), and basic networking concepts.

Education G Experience

• Bachelor\'s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2+ years of experience in software support, preferably in the restaurant or hospitality industry.
• Experience with POS systems such as Toast, Square, Lightspeed, or similar is highly desirable.

Women First Jobs