Job Description

Summary

• To assist to ensure that minimum brand standards have been implemented


• To ensure that the Food and Beverage Top 20 are implemented.


• To respond to the results of the Consumer Audit and ensure that the relevant changes are implemented.


• To respond to the results of Hysat and ensure that the relevant changes are implemented.


• To ensure that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".


• To ensure that the outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following Hyatt Place Dubai Hotels Standards of Performance.


• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work (see attached Master Task List) to the standard set. Please note that Master Task Lists are reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.


• To assign responsibilities to subordinates, implementing Multi-Tasking principle and to check their performance periodically.


• To establish a pool of qualified part time employees in conjunction with the Human Resources Department.


• To be a hands-on Manager and be present at all times in the Restaurant, especially during busy periods.


• To implement flexible scheduling based on business patterns.


• To establish and strictly adhere to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.


• To conduct monthly inventory checks on all operating equipment and supplies.


• To control the requisitioning, storage and careful use of all operating equipment and supplies.


• To conduct daily pre-shift briefings to employees on preparation, service and menu.


• To liaise with the Kitchen and Beverage Departments on daily operations and quality control.


• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.


• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.


• To establish a rapport with guests maintaining good customer relationship.


• To ensure that the outlet cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.

Qualifications


Qualified candidates should possess strong and accurate communications skills with a critical eye for detail. Able to handle fast paced international environment where multi-tasking is essential.