:Responsibilities:Operational Management:

• Oversee daily operations of the restaurant.

• Ensure smooth service and customer satisfaction.

• Manage staff schedules and workflow.

Staff Management:

• Hire, train, and supervise restaurant staff.

• Conduct performance evaluations and provide feedback.

• Address and resolve staff issues or conflicts.

Customer Service:

• Ensure high levels of customer satisfaction through excellent service.

• Handle customer complaints and ensure they are resolved promptly and effectively.

• Foster a positive dining experience for guests.

Financial Management:

• Monitor and control operational costs.

• Manage the restaurants budget and financial performance.

• Prepare financial reports and analyze performance data.

Inventory Management:

• Manage inventory, ordering, and stocking of supplies.

• Maintain relationships with suppliers and negotiate contracts.

• Ensure compliance with health and safety regulations.

Marketing and Promotion:

• Develop and implement marketing strategies to attract new customers.

• Plan and oversee promotional events.

• Utilize social media and other platforms to enhance the restaurant's visibility.

Compliance and Standards:

• Ensure the restaurant complies with health and safety regulations.

• Maintain high standards of food quality and presentation.

• Implement and monitor compliance with company policies and procedures.

Qualifications:Education:

• Bachelors degree in hospitality management, business administration, or a related field (preferred but not always required).

Experience:

• Proven experience as a restaurant manager or in a similar role.

• Experience in customer service management.

Skills:

• Strong leadership and managerial skills.

• Excellent communication and interpersonal skills.

• Ability to manage and motivate a team.

• Proficiency in restaurant management software.

• Strong problem-solving and conflict resolution skills.

Personal Attributes:

• High level of organization and attention to detail.

• Ability to work in a fast-paced environment.

• Flexibility to work evenings, weekends, and holidays.

Certifications:

• Food safety certification (depending on local regulations).

Careers International