Job Description

Who We Are:

Swiss Butter is a casual 'dineresque' type steakhouse that serves 3 mains: Beef filet, chicken

breast & Salmon filet. All 3 mains are served with our secret Swiss Butter sauce, a mesclun

salad, a freshly baked baguette, chili flakes, and your choice of fries or a baked potato. We also

serve a molten chocolate fondant and a pain perdu for dessert. We serve a selection of wines

but highly recommend our house wine which is young yet superbly balanced.

As a young restaurant, our primary focus is perfecting our service and offerings to the large

number of clients we get every month. We want to grow the brand and open up the doors to

Swiss Butter in every major city in the world.

We are a community-driven brand. Everything we do is focused on building a connection with

the communities in the cities that our restaurants open up in. That starts with the people we

work with. If you are passionate about F&B, and more importantly passionate about your

community, then we might have just the place for you to learn, build and grow.

Summary of Job Position:

As a Restaurant Manager at Swiss Butter, you will be responsible for overseeing and

coordinating the planning, organizing, training, and leadership necessary to achieve stated

objectives in sales, costs, employee retention, guest service and satisfaction, food quality,

cleanliness, and sanitation

Your main goal will be to ensure that customers have a positive experience, team morale is

high, and company standards and budgetary requirements are met.

You will be expected to contribute actively to the success of all marketing campaigns through

proper communication and implementation in restaurants.

You will be responsible for managing and ensuring that all team members maintain high

standards, adhere to company procedures, and provide quality food and service.

You will also be responsible for responding to customer feedback, managing food quality, and

overseeing security procedures.

Additionally, you will lead, develop, and motivate your teams, manage payroll, and develop

relationships with local businesses to increase sales.

The ideal candidate should have effective communication skills, good people management

skills, planning and organizational skills, and knowledge of hygiene, health and safety, and

licensing regulations.

Restaurant Operations & Customer Service:

? Applies all policies, procedures, standards, specifications, guidelines, and training

programs

? Build strong relationships with customers for customer retention

? Handles customer complaints and takes appropriate actions to keep the customer satisfied

? Ensures that all food and products are consistently prepared and served according to the

restaurant's recipes, portioning, cooking, and serving standards

? Ensures the application of all food safety and cleaning standards in the restaurant

? Ensures ordering goods according to the par-level stock, to control the cost, waste, and

the inventory variance

? Responsible for food waste in the restaurant

? Fills in where needed to ensure guest service standards and efficient operations

? Prepares all required paperwork, including forms, reports, and schedules in an organized

and timely manner

? Ensure that all equipment is kept clean and kept in excellent working condition through

personal inspection and by following the restaurant's preventative maintenance programs

? Ensure that all products are received in the correct unit count and condition and that

deliveries are performed in accordance with the restaurant's receiving policies and

procedures

? Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair,

and consistent corrective action for any and all violations of company policies, rules, and

procedures.- this is a competency, not a duty

? Comply with all state and municipal regulations that pertain to health, safety, and labor

requirements of the restaurant, employees, and guests

? Develop, plan and carry out local restaurant marketing and promotional activities

Team Management:

? Identify and develop top performers within the teams, creating a succession plan.

? Conduct interviews for recruiting team members and filling the vacancies as per the

annual restaurant manpower planning, and maintain an up-to-date plan of the restaurant

staffing needs

? Ensure that all HR policies and regulations are applied in the restaurant

? Develop a positive environment to increase harmony between team members for better

productivity

? Develop your staff in all areas of organizational and professional development

? Ensure that all team members have knowledge of the new products and train any

discrepancies

? Develop employees by providing ongoing feedback, establishing performance

expectations, and by conducting performance reviews

? Schedule labor as required by anticipated business activity while ensuring that all

positions are staffed when and as needed and labor cost objectives are met

Budget and Admin:

? Maximize sales by ensuring high standards of customer service and product mix

? Responsible for the restaurant's petty cash and presenting proper documentation

? Control cash and other receipts by adhering to cash handling and reconciliation

procedures in accordance with restaurant policies and procedures

? Achieve company objectives in sales, service, quality, the appearance of facility and

sanitation and cleanliness through training of employees and creating a positive,

productive working environment

Key Performance Indicators

? All Policies, procedures, and guidelines are 100% applied

? Guests' complaints are promptly and well handled and reduced with time

? P&L meets the set budget

? The personnel quarterly turnover rate is below 10% per month.

? Required administrative tasks are reported timely

? Food Safety report is over 95%

Job Type: Full-time

Pay: From AED10,500.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Willingness to relocate to other countries, GCC or Asian

Education:

• Bachelor's (Preferred)

Experience:

• Restaurant management: 6 years (Required)

Language:

• Arabic, English (Required)

Willingness to travel:

• 75% (Required)