:Our client, large F & B and Entertainment company that has a dynamic and innovative Marketing and Communications Department, is seeking a well-experienced Restaurant Manager. Reporting directly to the Director of F&B Operations and Commercial Leasing, the successful candidate is responsible for managing the restaurant outlet with a focus on service standards, customer satisfaction, staffing, operational needs, and financial targets.Job responsibilities:

• Ensures that the staff deliver the brand promise and always provide exceptional guest service.

• Ensures that the staff provide excellent service to internal customers in other departments.

• Observes employee-guest interactions and coaches staff in guest service skills as necessary.

• Ensures that all guest and internal customer complaints and enquiries are handled in a timely, courteous, and efficient manner, following through to ensure problems are resolved satisfactorily.

• Ensures that the outlet is operated in line with goals to maximizes profitability while delivering on the brand promise.

• Assists the Director of F&B Operations in preparing the Annual Business Plan and budget for the outlet.

• Supports the Director of F&B Operations in analysing outlet business performance to facilitate accurate and meaningful forecasting.

• Proactively manages outlet financial targets and costs based on key performance indicators.

• Ensures that the operation complies with company and regulatory policies relating to financial record keeping and money handling.

• Actively participates in weekly yield and revenue management meetings, overseeing the appropriate pricing structures to maximize yield and overall profits across the entire operation.

• Seizes marketing and promotional opportunities to raise awareness and drive outlet revenues.

• Proactively supports the Director of F&B Operations and Head of Marketing & Communications to implement the Annual Marketing Plan for F&B operations.

• Manages the outlet, pursuing excellence and quality in all aspects of the operation.

• Coordinates proactively and collaboratively with consultant-partner organizations to implement restaurant concept and ensure full delivery of brand promise.

• Ensures that the outlet and surrounding area is always kept clean and organized.

• Oversees the preparation and implementation of outlet manpower rosters to effectively meet operational needs.

• Monitors outlet operations, especially during peak business periods, making resourcing adjustments where necessary.

• Ensures that the operation and its staff flexibly support and collaborate with other departments.

• Ensures that the staff are up to date with the availability of seasonal and new items on the menu.

• Collaborates closely with the Head Chef/Executive Chef and team to optimize the outlets operation.

• Monitors and maintains the quality standards of food and beverage products served in the outlet, providing feedback to the Head Chef/Executive Chef and Team where appropriate.

• Implements quality management and regulatory compliance strategies by ensuring that all internal and international standards are effectively implemented, e.g., HACCP, health and safety standards, etc.

• Manages inventory, placing orders for supplies as required by operational needs and building good relationships with external suppliers and vendors.

• Maintains equipment to a high standard, obtaining technical support (as per operational procedures) to fix any equipment malfunctions in a timely manner.

• Establishes clear direction, prioritizes tasks, assigns, and delegates responsibility, monitors individual performance, provides regular feedback, and takes prompt action where necessary.

• Controls costs by ensuring that the outlet operation minimizes waste, spoilage, and breakages.

• Drives operational profitability by upselling when opportunities to do so arise.

• Ensures that the operation complies fully with the organizations policies and procedures.

• Actively participates in F&B management meetings.

• Supports banqueting and other activities as assigned by the Director of F&B Operations.

• Performs any other duties assigned by the Director of F&B Operations as necessary.

• Encourages and motivates employees, building trust, respect, and cooperation within the team.

• Ensures that a positive and harmonious work environment is maintained within the operation.

• Reviews and approves all HR-related issues ranging from staff personal issues (leaves, loan approvals) to manpower planning.

• Supports the Director of F&B Operations with the recruitment, selection, and orientation of outlet staff.

• Oversees the punctuality and appearance of outlet staff, ensuring that the correct uniform is worn, and that staff maintain a high standard of personal appearance and hygiene, according to agree upon grooming standards.

• Maximizes the effectiveness of outlet staff by developing their skills and competencies through appropriate training, coaching, and/or mentoring.

• Conducts annual performance management reviews for outlet staff and supports them in their professional development goals.

• Plans and implements effective training programs for staff members.

• Ensures that staff follow all company and local policies, rules, and regulations, including those related to health and safety, security, etc.

• Attends training sessions when required and keeps up to date with industry developments/practices.

RequirementsExperience & Qualification RequirementsKnowledge, Technical Skills, & Experience Required

• Well-developed computing skills, including understanding of relevant IT products and software (Microsoft Word, Excel, PowerPoint, and ERP)

• At least 6 years of relevant experience in the hospitality/restaurant industry Education & Certification Required

• Experience in GCC countries in fine-dining Restaurants; Work experience same as in Michelin Restaurants, Top Restaurants from GCC area.

• Degree is hospitality or relevant certification is preferred.

• Good experience satisfying and understanding GCC clients and special requests.

• Willing to relocate to Qatar

Black Pearl