Job Description

Key Responsibilities:

• Guest Reception: Greet guests warmly upon arrival, offer a friendly and professional introduction, and manage the check-in process.
• Seating Management: Allocate seating based on guest preferences, reservation status, and table availability, ensuring an efficient seating plan.
• Reservations: Manage and confirm reservations, maintain an up-to-date reservation book, and handle special requests or arrangements.
• Customer Service: Address guest inquiries, provide information about the menu or venue, and resolve any initial concerns or complaints in a courteous manner.
• Waitlist Management: Maintain a waitlist during busy periods, estimate wait times accurately, and communicate updates to guests.
• Coordination: Collaborate with servers and kitchen staff to ensure timely and accurate service, and assist with any special accommodations.
• Cleanliness and Organization: Ensure the front-of-house area is clean, organized, and welcoming at all times.
• Communication: Maintain clear and effective communication with other team members to ensure smooth operations and guest satisfaction.
• Safety and Compliance: Adhere to health and safety regulations, including proper food handling and sanitation practices.

Qualifications:

• Experience: Previous experience in a customer service role, preferably in a hospitality or restaurant setting, is advantageous.
• Skills: Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
• Organizational Abilities: Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Appearance: Professional appearance and demeanor, with a friendly and approachable attitude.
• Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays as required.

Job Type: Full-time

Pay: AED6,000.00 - AED7,500.00 per month