Job Description

• Greeting and Seating Guests: Welcoming guests as they arrive at the restaurant, escorting them to their tables, and providing menus.
• Managing Reservations: Taking and confirming reservations over the phone or online, noting special requests or preferences.
• Coordinating Waitlist: Managing the waitlist during peak times, estimating wait times, and keeping guests informed about their status.
• Communication Hub: Acting as a central point of communication between guests and the restaurant staff, relaying information about special requests, allergies, or preferences to servers.
• Maintaining Lobby Area: Ensuring the lobby or waiting area is clean, organized, and welcoming for guests.
• Assisting with Service Flow: Coordinating with servers and kitchen staff to ensure timely seating and smooth turnover of tables.
• Handling Guest Concerns: Addressing guest concerns or complaints professionally and courteously, and escalating issues to management if necessary.
• Upselling and Promotions: Informing guests about specials, promotions, or featured menu items to enhance their dining experience and increase sales.
• Knowledge of Restaurant Operations: Having a good understanding of the restaurant layout, seating capacity, and operational procedures.
• Team Collaboration: Collaborating with servers, bartenders, and management to ensure efficient operations and excellent customer service.

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Experience:

• HOSTESS: 2 years (Preferred)

Language:

• ARABIC (Preferred)
• ENGLISH (Preferred)