Do you see yourself as a Guest Experience Specialist / Receptionist - Front Office for InterContinental Hotel\xc2\xae Dubai Festival City?As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental\xc2\xae brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you\'d like to embrace a wider world of experiences and opportunities, we\'d like to welcome you to the world's most international luxury hotel brand.The InterContinental Hotels Group\xc2\xae properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.A little taste of your day-to-day:

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

+ Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
+ Ensure restaurant operating equipment is clean and in working order
+ Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
+ Welcoming guests to the Restaurant, by using the Restaurant name
+ Inquiring if they have a reservation and noting it in the reservation book if they do
+ Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
+ Being attentive to guest requests

• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Take telephone bookings and document in the Reservation book according to restaurant standards
• Train servers and runners as per SOP
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
• Maintain responsibility of cleanliness of hostess stations, all menus, and drink menus
• Might assist with food and beverage service
• Maintain detailed knowledge of menu, including daily specials
• Ensure tables are cleared quietly and efficiently
• Carry food and beverage trays in a safe manner to minimize breakages
• Complete dockets accurately and clearly
• Maintain current information on all general activities of the hotel
• Task related administrational tasks

What we need from you:

• Great communication skills
• Ability to work in a team and in different functions
• Warm and inviting personality
• Ability to think calmly under pressure
• Willingness to learn open-mindedly
• Passion of food and curiosity for something new
• Basic organisation skills in restaurant operation

What you can expect from us:We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us, and youll become part of our ever-growing global family.

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