• Setting and maintaining standards to ensure that the customer experience is efficient, effective and hospitable. The Restaurant General Manager has overall responsibility of all aspects of the customer service, front and back of house.
• The Restaurant General Manager must fully understand and appreciate the different sections in the kitchen and the kitchen hierarchy.
• The Restaurant General Manager must be fully conversant with the current suppliers, ordering process, time scales to delivery and shelf life of all products.
• The Restaurant General Manager must have a technical understanding of the recipe costing, GP figures and menu planning and development.
• As the most senior brand ambassador the Restaurant General Manager must be fully versed in the brand standards and ensure that all colleagues are aware and also maintain these standards.
• Must ensure that all daily, weekly and monthly paperwork is completed and filed/forwarded correctly.
• Must ensure that all colleagues have attained and retained the correct knowledge to complete the paperwork required for their station.
• Is fully responsible and accountable for ensuring that all monies are safe guarded at all times and that all paper work is completed in accordance with company policy.
• Ensures that all cash handlers have received the required training and follow the correct procedures for handling money.
• Has exposure and understanding of HD business margins and the effects on overall profit.
• Expected to sign off and approve any orders. To ensure that all orders are in line with the budget and stock requirements.
• The Restaurant General Manager must ensure that colleagues who are authorized to place orders follow the correct procedures.
• Complete all forecasting for daily, weekly and monthly for both revenue and products. Drives the use of these tools to a high standard.
• Ensures that all rosters are in line with budget and business requirements and completed in time.
• Ensures that all maintenance issues are rectified as soon as possible by taking responsibility for any quotes required.
• Fully supports the Chef De Cuisine with managing the kitchen team and operations.
• The Restaurant General Manager must be fully conversant with the local laws and customs regarding the serving of alcohol and in particular the variations regarding the license under which his/her restaurant operates. He must also ensure that all staff under the Restaurant General Manager's leadership are aware of these laws and license requirements and practice responsible service of alcohol.
• The Restaurant General Manager will lead the team in food tastings, cocktail and wine list development and any other matters relating to the food and beverage offer. The Restaurant General Manager will be tasked to ensure that the food and beverage offer maintains the brand standard.
• Regularly sets targets and ensure the team are capable and incentivized to achieve these targets.
• Ensures that all complaints are dealt with correctly and in a timely manner.
• Ensures that reservations are managed well within the outlet and seating capacities are effectively maximized.
• Constantly identifies areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine.
• Observes the competition, current market and international trends, prices with the market and other new ideas and react accordingly.

General:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law and with all rules, regulations and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Emirates Palace Mandarin Oriental People & Culture Strategic Policy, as well as your full support in all learning and development activities.
• Ensure compliance with the MOHG social media policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Support and adhere to all policies & procedures relating to Safety and Sustainability at Emirates Palace Mandarin Oriental.
• Emirates Palace Mandarin Oriental has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.
• Follow the principle of the 5Ps \'Proper Planning Prevents Poor Performance\' at all times and for all activities.

Financial and administrative aspects:

• Maintain a clear overview of all POS - point of sales related set ups and carry out regular checks on accuracy of all items.
• Monitor the monthly P&L and carry out regular detailed analysis of outlet related financial information.
• Follow all procedures, policies and practices with regards to the Jardine accounting related requirements for F&B outlets.
• Observe the competition, current market and international trends, prices with the market and other new ideas and react accordingly.

Colleague Relations:

• Provide leadership, direction and support to all restaurant colleagues at any time.
• Train, evaluate and schedule all colleagues in accordance with the applicable standards, policies and as per the overall business requirements.
• Ensure that MOHG's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
• Conduct colleague performance review able to identify the strengths & weakness and create a development plan for individual.
• Conduct counselling and disciplinary action as appropriate in accordance with Emirates Palace Mandarin Oriental procedures.
• Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm.

Guest Relations:

• Personally monitor and follow through on any requirements of VIP guests who are dining in the restaurants.
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants.
• Handle effectively any kind of customer complaints being verbal or written.

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