Restaurant General Manager
(12962)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests\' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests\' expectations at every possible turn.Behold the dawn of a new, all-encompassing resort experience in Dubai - One&Only One Za\'abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.About JobAs a Andaliman Restaurant General Manager you will be responsible for establishing and maintaining excellent guest service. The position is responsible for managing all areas of full service within the restaurant, including but not limited to, training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, shared P&L responsibility, running shifts, teaching and learning, sanitation, safety and cleanliness, while adhering to all company policies and procedures.Key Duties and ResponsibilitiesEnsure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest serviceRecruit, train, develop, and communicate with all team members and ensure they are knowledgeable on job expectations, as well as assess performance on a regular basis, to include annual performance reviewsImplement and maintain guest service standards and/or brand specifications and grows business within the restaurantResponsible for handling guest complaints/comments, and using them for making improvementsMaintain all merchandising standards, display presentations and signing standards and monitors inventory levelsPlan and assign daily goals, tasks and assignments and/or instructs direct reports (i.e. supervisors, assistant managers) on the sameDrive team members in the areas of new product introductions and promotional programs; help to guide implementation of these items and provide training to team members accordinglyUtilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operationsCommunicate company policies with team members through written and oral communication in a timely and effective mannerComplete quarterly menu engineering by following the SOP and using the Menu Engineering ToolWork with Brand Partner to develop brand strategy, identity, originality, innovation in the restaurantCoordinate chef visits, marketing approach, special events and promotional yearly activitiesEnsure guest database, feedback, comment card rating and preferences are recorded in the restaurant reservations system and Guest Comment Card ToolManage the F&B ISO Tool and ensure it is always up to datePrepare projections of future sales and expenses in order to establish realistic yet challenging profit objectivesMaintain staffing levels (hiring employees and/or scheduling work hours) through effective planning, which will assure the efficient operation of the restaurant in accordance with company policyManage conflict and successfully resolve uncomfortable situations with guests, customers, peers, and direct reportsIdentify potential or existing operational problems and initiates, develops, and implements appropriate solutions and measure resultsMaintain adherence to all company policies and procedures, as well as health and safety standards establishedAbout YouA perfect candidate should have5+ years of experience in a management role in a fine dining restaurant or similar high-end hospitality setting. Proven track record of managing and developing teams to deliver exceptional customer service. Strong financial acumen and experience managing budgets and P&L statements. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with staff and customers. Thorough knowledge of food and beverage service, including wine and spirits. Ability to work flexible hours, including nights, weekends, and holidays. Bachelor's degree in hospitality or a related field is preferred, but not requiredOur brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Kerzner International