Purpose of the role
The Cashier cum Waiter/Waitress is under the direct supervision of the Restaurant Manager/in charge. S/he will be responsible for providing excellent customer service to our customers in a very professional way.
Key Areas of Responsibilities
Provide the customers with fast, friendly, courteous and efficient service.
Inform the customers of daily specials.
Escort customers to their tables.
Greet and take the orders from customers.
Present menus to customer and answers questions about menu items, making recommendations upon request.
Explain how various menus are prepared, describing ingredients and cooking methods.
Write customer's food orders on order slips memorize orders or enter orders into computers for transmittal to kitchen staff.
Serve food and beverages accurately as per customers' order.
Prepare itemized checks and accept payments as and when required.
Prepare tables for meals.
Collect the payments by cash, credit cards or debit cards.
Count money in cash drawers at the beginning of shifts to ensure that mounts are correct and there is adequate change.
Maintain a clean and orderly reception area.
Provide help and support to junior staff.
Professional Requirements
Minimum of a High School/Equivalent
Minimum 2 years' experience as a Cashier/Waiter.
Must demonstrate good moral fitness and ethical standards.
Must possess knowledge of principles and processes for providing customer and personal services.
Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).
Interpersonal Requirements
Proven ability to communicate with kitchen staff, provide orders to customers, collect funds, and maintain proper accountability for orders and funds
Substantial knowledge of accepting credit card payments and working point of sale registers to accurately secure payment and funds control
Exceptional verbal and written communication skills
Dedicated and meticulous--high level of accurateness and attention to detail
Package
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