Job Description

Captain Job Summary:

As a Captain you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience.

General Duties and Responsibilities:

• Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
• Acquire in depth knowledge of the Food & Beverage menu of the assigned Outlet in order to assist and provide advice to Guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all Employees have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques bye exceeding Guest expectations and to increase revenue
• Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Additional to the above-mentioned requirements an Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create an employee contract. It is stressed that changes in business may require alterations to this job description.

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Waitress Job Summary:

As a Waiter / Waitress you are responsible to provide professional service to our Guests, ensuring their restaurant visit will become a memorable dining experience.

General Duties and Responsibilities:

• Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
• Greet & seat customers and serve them in a professional, discreet & personalized way
• Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests
• Consistently monitor quality of Food & Beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
• Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed Guest expectations and increase revenue
• Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Additional to the above-mentioned requirements an Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create an employee contract. It is stressed that changes in business may require alterations to this job description.

Job Types: Full-time, Permanent, Contract
Contract length: 24 months

Pay: AED1,300.00 - AED1,700.00 per month

Application Question(s):

• What is your nationality?
• What is your age?
• What are your current benefits & salary and expectations?
• Are you Available in UAE for personal Interview in Ras Al Khaimah?
• Do you have 1 year experience in similar capacity in five starts resort?
• What Languages do you speak?
• Which vacancy are you applying to?
• What is your current visa type, Status and expiry date?

Application Deadline: 01/09/2024
Expected Start Date: 01/09/2024