Resolution Officer
Job Description
Key Responsibilities:
• Investigate and resolve customer complaints from all touchpoints.
• Follow up with stakeholders to ensure timely resolution within the agreed TAT.
• Record all complaints and update notes/actions in the Complaints Management Systems.
• Process waivers/reversals of charges for customers as per approved policies.
• Escalate genuine complaints and exceptional cases to management for decision-making.
• Maintain high service standards and adhere to DIB values and code of conduct.
Qualifications:
• Bachelor's degree in Business Administration or equivalent.
Experience:
• 2-3 years of banking experience, with a focus on customer-facing roles and handling complaints.
Preferred Candidates: Arabic speakers
Job Type: Temporary
Contract length: 5 months
Pay: AED7,000.00 - AED8,000.00 per month
Application Deadline: 09/08/2024
Expected Start Date: 01/09/2024
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Job Detail
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Job IdJD1722881
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned