Resident Support Engineer
Abu Dhabi, United Arab Emirates
Job Description
Who we areAllot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.At Allot, youll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.What were looking forA Resident Support Engineer to provide one-site support for one of our strategic Tier1 Communication Service Provider (CSP) clients in Dubai.What youll do
Asia PacificWhat you should have
- Handle 1st and 2nd level support cases professionally and independently
- Provide excellent, dedicated, and proactive support service
- Perform deep problem investigation into system logs and behavior
- Provide technical guidance and solutions to the companys customers and partners, problem reproduction, and lab simulations
- Work with higher tier support teams and travel to customer sites according to need
- Maintain direct contact with key customers in the GCC region to assure customer satisfaction and success
Asia PacificWhat you should have
- Strong knowledge of Linux system administration and operation
- Working knowledge of Information security concepts and implementations
- Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation
- Experienced in customer care working with CRM systems
- Graduate/Diploma in Computer Science/Electrical/Electronic Engineering
- Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
- Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
- Understanding of various network and information security protocols and practices, e.g. AV, IPSEC, PKI, DDOS, IDS/IPS, Malware and URL filtering etc.
- Basic understanding of Private, Public cloud technologies
- Experience working directly with ISPs, mobile operators, cable operators
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1651486
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationAbu Dhabi, United Arab Emirates
-
EducationNot mentioned