Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world\'s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara Dubai Palm Jumeirah Resort & Spa always find new ways to look after the business, their guests, and associates. Within this, the key responsibilities for this position are:

• Provide prompt, courteous, and efficient service to all guests, to achieve a high level of customer satisfaction.
• Assist guests in residences activity enquiries/requests.
• Follow up on guest needs and handle all related issues.
• Daily Email correspondence related to FM, FO operations and owner\'s requests.
• Handle administrative duties such as record-keeping, documentation, correspondence, and reporting related to facility management operations.
• Payroll system monitoring and submission
• Material Controls ordering system for Residences Engineering and Front office.
• Month end submission of invoices for Facility management
• Holiday Homes license renewal for rental pool units, monitor for additional and removal of units.
• Upkeep list and follow up of the complimentary nights for rental pool owners.
• Attending meetings and taking minutes which are then shared with management.
• Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the front desk during peak periods.
• Perform all duties and responsibilities assigned by the direct management in a timely and efficient manner in accordance with established Residences Policies & Procedures to achieve the overall objectives of this position.
• Communicate promptly and efficiently guest complaints to the Residences Manager / Duty Manager.
• Keep superior promptly and fully informed of all problems or unusual matters of significance.
• Responsible for maintaining all follows ups from engineering and housekeeping in FM and have them logged in message box.
• Attend behavioral and vocational training in own and related work areas, to enhance skills and develop multi-functionality.
• Ensure that all fellow associates follow Safety rules and operating procedures.
• Is aware of all house rules and assists in enforcing them on associates.
• Always conduct himself/herself in such a manner to encourage all fellow team members to do likewise.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Project always, a favorable image of the company, resort, and department.

Qualifications

• Excellent verbal and written communication skills
• Professional leadership experience
• Previous Admin experience related to Front office
• Strong attention to detail

Minor International