Job Description

Job Title:

Reservation Team Leader/Agent

Job Summary:

The Reservation Team Leader/Agent handles hotel reservations, ensuring a seamless booking process for guests. The role includes managing the reservation team, assisting guests with inquiries, and optimizing room availability and revenue. The position focuses on providing excellent customer service and supporting the hotel's operational needs.

Key Responsibilities:

Lead and train a team of reservation agents (Team Leader role). Handle incoming reservations via phone, email, and online systems. Ensure accurate entry of reservation details and guest preferences. Provide guests with information on hotel services, rates, and promotions. Resolve booking issues, cancellations, and special requests. Monitor occupancy and adjust room availability to maximize revenue. Collaborate with Front Desk and Housekeeping to ensure smooth guest experiences.

Qualifications:

Experience in hotel reservations or front office roles. Strong communication and customer service skills. Proficiency in hotel reservation systems (e.g., Opera, Amadeus). Leadership skills for Team Leader role. Detail-oriented with problem-solving abilities.

Work Environment:

Fast-paced, customer-facing setting, with possible evening, weekend, and holiday shifts.

Job Type: Full-time