Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.Scope of PositionOversees the Reservations Team alongside the Reservations Manager to maximize revenue and Guest Satisfaction. The Reservations Supervisor will work with the Reservations Team and with the Sales and Events teams to develop future and repeat business opportunities.Responsibilities

• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue.
• Understands seasonal and historical trends and work within them to ensure maximum occupancy and average room rates.
• To constantly monitor the market and the competition and report on threats and opportunities.
• Attends major events in hotel & city as requested by Department Head.
• Conducts sites visits as required by hotel operation.
• Participates in Client Entertainment and joint sales calls with team as required.
• Double-check the daily arrival, cancellation, no-show, and VIP reports for accuracy.
• Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
• Provide day to day supervision, training, direction and leadership to Reservation colleagues, including scheduling, performance management and short to medium term planning.
• Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals.
• Assist in the recruiting, managing, training and developing of the Reservation team.
• Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively.
• Leads by example in fostering positive colleague relations and demonstrating values.
• Trains the agents in areas of up selling, cross-selling and ongoing skill set knowledge.
• Effectively communicates with other departments, especially Sales, Front Office and Banqueting.
• Utilizes all available on the job training tools for colleagues.
• Maintain the System, ensure all the bookings, rates and market codes are up to date, ensure all key accounts are in profile track, and accurate.

Skills & Qualifications

• Senior School qualification or equivalent.
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.
• A minimum 3 years\' experience in Reservations and 1 year in supervisory role previous work experience in Reservations or Front Office.
• Previous experience working in a 5-star hotel environment.
• Previous experience working in the GCC, with prior hotel pre-opening experience preferred.
• Good knowledge on computer systems i.e MS Office applications
• Prior experience with PMS system.
• Mature and outgoing personality with excellent interpersonal skills.
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.
• Performs job with attention to details and ability to organize and handle multiple tasks effectively.
• Clear communication; effective verbal and written communication skills in English and preferably in Arabic.
• Proven ability to successfully motivate and lead a team.

Apply NowFirst Name (required) 1f16e173Last Name (required) c02059c5Email (required) 027d3fe3Apply Please wait... DoneThank youJoin our dynamic sales team! We're seeking a detail-oriented coordinator to provide essential support. Handle sales admin, customer relations, and contribute to sales success. Strong organizational skills a must.Are you a passionate and experienced professional, ready to drive success and make a difference in luxury guest experiences? We seeking star Reservations Agents, dedicated to deliver meMOrable guest experiences. We invite you to apply and be part ...An ideal candidate should have 3 to 5 years of experience in a similar role within a luxury hotel and be fluent in Arabic.Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 9a6d7156Last Name (required) b9fae669Email (required) fafa5b40Job Alert a085492eDepartments 399f53a3 Departments 8c62cc6fCategories bccc81cc Categories 203f8801Hotel/Offices 2cfa4a3d Hotel/Offices 45aadd3aSend Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental