Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"



Reservations Supervisor

The position is responsible in overseeing the Reservations Team and all reservation related operations. Manage customer calls and inquiries pertaining to room reservations in a standardized and professional manner according to company policy and procedures, with a focus on revenue maximization and quality.

What\xe2\x80\x99s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Directs and coordinates subordinate reservation agents to ensure that day to day operational matters are handled on time
• Handles all reservation correspondence and inquiries quickly, efficiently and accurately
• Ensures that all reservation details are accurately entered into the computer in a timely manner
• Ensures that contract rates and allotments in the computer are up-to-date and current
• Monitors and controls the hotel overbooking status ensuring it remains within the predetermined levels
• Maximises the room revenue of the hotel by up selling all hotel products and services
• Ensures all departmental reports are produced accurately and punctually and distributed to the relevant departments

Qualifications

Your experience and skills include:

• Bachelor\'s degree in Hotel Management or equivalent combination of education.
• Minimum 2 years of experience in a similar capacity
• Good reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, PowerPoint and relevant systems

Additional Information

Your team and working environment:

• Dynamic working environment
• Defined career development path
• Friendly and supportive team.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor