Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.Scope of PositionAs a Reservations Sales Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.Responsibilities

• Process and confirm guest room reservations made by clients, identifying guest needs/
• Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management.
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
• Organize visa requests for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.
• Ensures all requests are handled in the time frame set by the company.
• Ensure to apply required departmental standards in LQE, MOQA and Forbes.
• Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
• Ensure information provided to Guests is accurate and individualized.
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
• Services our customers in order to grow share of the account.
• Builds strong relationships with customers, Guests and Team Members to gain full understanding of their needs and work to serve them effectively.
• Handles guest complaints and disputes.
• Ensures an excellent working relationship with all colleagues within the hotel.
• Leads by example in fostering positive employee relations and demonstrating values.
• Effectively communicates with other departments, especially Sales, Front Office and Banqueting.
• Utilizes all available on the job training tools for employees.
• Maintain the System, ensure all the bookings, rates and market codes are up to date, ensure all key accounts are on the profile track, and accurate.
• Ensure all Policies and Procedures are understood and adhered to.
• Attends weekly and monthly department meetings and prepares accordingly.
• Conducts sites visits as required by hotel operation.
• Participates in Client Entertainment with Sales Department as required.
• Joint Sales calls with team as required.

Skills & Qualifications

• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.
• Clear communication; effective verbal and written communication skills in English and preferably in Arabic.
• Friendly personality with excellent interpersonal skills and can do attitude.
• Perform job with attention to details.
• A minimum 1-year experience in a hotel and or administrative position selling in hospitality.
• Previous work experience in Reservations or Front Office.
• Previous experience working in a 5-star hotel environment.
• Previous experience working in the GCC preferred.
• Good knowledge on computer systems i.e MS Office applications.
• Prior experience with PMS system.
• Hotel pre-opening experience.
• Senior School qualification or equivalent.
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.

Apply NowFirst Name (required) c856118dLast Name (required) a95b260fEmail (required) 6d997896Apply Please wait... DoneThank youWe seek a passionate and committed Front Office Supervisor to join our pre-opening team. If you are driven to deliver memorable guest experiences, a leader with impeccable attention to detail and ready to contribute to the success of the Hotel, we...We seek for an enthusiastic and proactive Guest Relations Agent to ensure exceptional guests\' stay in the Hotel. If you are a service-oriented professional with passion for luxury hospitality and ready to contribute to the success of the Hotel, we...An ideal candidate should have 3 to 5 years of experience in a similar role within a luxury hotel and be fluent in Arabic.Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 2f2eb156Last Name (required) 27311550Email (required) 0e1d35dbJob Alert 587b1f25Departments 8d4cac2f Departments c5e8af1cCategories 96dfc447 Categories 67588dacHotel/Offices da3afc89 Hotel/Offices 102d6ae1Send Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental