Nestled in the city\'s heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai\'s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it\'s not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.The Reservations Manager is responsible to ensure effective and efficient operation of the Reservations department, keep accurate records of data in PMS and maximize occupancy levels by implementing the Hotel revenue strategies.Key Responsibilities:

• Oversee all aspects of Reservations operations, while adhering to the set standards required in LQE and Forbes
• Ensure seamless booking experiences and handle guest enquiries and concerns with professionalism and efficiency
• Lead and inspire a team to deliver exceptional service and uphold MO standards of excellence, through training, mentoring, and performance management
• Foster a culture of professionalism, collaboration, creativity and continuous improvement among the team
• Collaborate and work closely with sales, marketing and front office teams to ensure guest satisfaction and optimize revenue opportunities
• Implement strategies to maximize room revenue and occupancy rates through effective yield management and pricing strategies
• Identify trends, recommend growth efforts, monitor progress of current selling strategies and ensure that Hotel is competitively positioned within local marketplace
• Cultivate relationships with guests, suppliers, stakeholders and industry partners to enhance the Hotel reputation and visibility
• Conduct site visits as required by Hotel operation; joint sales call with team as required

Qualifications and Requirements:

• Minimum 3 years\' experience in Reservations. Middle East experience, hotel pre-opening experience, and work experience in a luxury hotel environment is an advantage.
• With Degree or Higher National Diploma equivalent in hospitality/ hotel/ business management
• Prior experience with PMS system
• Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• With a proven track record of delivering exceptional guest service and resolving issues quickly and effectively
• Exceptional leadership skills with the ability to inspire and motivate a diverse team
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as required by business needs

Mandarin Oriental