Reservations Manager
Job Description
As a Hotel Reservation Agent, you will be responsible for managing and processing reservations for guests. You will provide exceptional customer service, assist with inquiries, and ensure a seamless booking experience.
Key Responsibilities:
Reservation Management: Handle incoming reservation requests via phone, email, and online platforms, ensuring accurate data entry and confirmation.
Customer Service: Provide friendly and efficient service to guests, addressing inquiries, special requests, and concerns with professionalism.
System Updates: Maintain accurate records in the reservation system, including guest details, room availability, and pricing changes.
Collaboration: Work closely with the front desk and housekeeping departments to ensure all guest needs are met and any special arrangements are coordinated.
Promotions and Packages: Inform guests about hotel promotions, packages, and amenities to enhance their experience and maximize bookings.
Problem Resolution: Handle reservation issues, cancellations, and changes, ensuring that guest satisfaction is prioritized.
Reporting: Assist in generating reports related to occupancy rates, reservation trends, and revenue.
Qualifications:
Job Types: Full-time, Contract, Fresher
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Job Detail
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Job IdJD1748248
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFujairah, FU, AE, United Arab Emirates
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EducationNot mentioned