Job Description

Peaches & Cream is a dynamic and upscale dining destination in Dubai, offering an unparalleled culinary and entertainment experience. We pride ourselves on delivering exceptional guest service and fostering a welcoming atmosphere that leaves lasting impressions.

As Reservations Manager at Peaches & Cream is responsible for overseeing the reservations process, ensuring exceptional guest experiences, and maintaining strong relationships with patrons. This role requires a dynamic individual with excellent communication, organizational, and problem-solving skills to manage guest interactions, optimize booking systems, and ensure seamless operations.

Duties & Responsibilities include but not limited to:

1. Reservations Management

• Manage and monitor the reservations system to ensure accuracy and efficiency in bookings.
• Optimize table allocation to maximize revenue and ensure operational smoothness.
• Implement strategies to reduce no-shows and cancellations, including effective confirmation and follow-up processes.
• Analyze booking patterns and prepare detailed reports to inform management decisions.
• Maintain a thorough understanding of Peaches & Cream's offerings, events, and promotions to provide accurate information to guests.

2. Guest Relations

• Act as the primary point of contact for guest inquiries, complaints, and special requests, ensuring prompt and professional resolution.
• Build and maintain relationships with VIP guests and regular patrons, enhancing customer loyalty.
• Collaborate with the marketing team to develop and execute guest retention strategies.
• Monitor online reviews and feedback, addressing concerns and leveraging positive feedback to improve brand reputation.

3. Team Leadership

• Train, mentor, and supervise the reservations and guest relations team to deliver high-quality service.
• Schedule and allocate tasks among team members to ensure optimal coverage during peak times.
• Conduct regular performance evaluations and provide constructive feedback to team members.

4. Collaboration with Other Departments

• Work closely with the operations and kitchen teams to ensure guest preferences and special requests are met.
• Coordinate with the marketing team to manage bookings for special events and promotions.
• Liaise with suppliers and third-party platforms to ensure seamless integration of reservation systems.

5. Administrative Duties

• Maintain accurate records of bookings, guest preferences, and communications.
• Monitor and manage budgets related to guest relations activities.
• Prepare detailed reports on reservations and guest relations metrics, presenting insights and recommendations to senior management.

Qualifications and Skills

• Education & Experience: Bachelor's degree in hospitality management, Business Administration, or a related field.
• Minimum of 5 years of experience in reservations and guest relations management, preferably in a high-end restaurant or hospitality environment.
• Exceptional communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proficiency in reservations software and CRM tools.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Problem-solving skills with a guest-focused approach.
• Multitasking and time-management capabilities in a fast-paced environment.
• Fluency in English is required; additional languages (e.g., Arabic, French, or Russian) are an advantage.
• Flexibility to work evenings, weekends, and public holidays as per operational needs.
• Ability to remain calm and composed in high-pressure situations.

Job Types: Full-time, Permanent

Application Deadline: 31/01/2025
Expected Start Date: 31/12/2024