Job Description

Company Description Why work for Accor?


We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

To join our Group, please visit https://careers.accor.com

Our commitment to Diversity & Inclusion:


We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability at the heart of everything we do.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS



• Oversee the daily operations of the reservations department, ensuring efficient and accurate handling of all reservations.
• Develop and implement effective reservation strategies to maximize room occupancy and revenue.
• Monitor and analyze reservation data to identify trends and opportunities for improvement.
• Train, mentor, and supervise reservation agents to ensure high performance and professional development.
• Maintain strong relationships with guests, travel agents, and online booking platforms to enhance guest satisfaction and drive bookings.
• Collaborate with the sales and marketing teams to create and promote special offers and packages.
• Ensure all reservation inquiries, modifications, and cancellations are handled promptly and professionally.
• Prepare and present regular reports on reservation activities, occupancy rates, and revenue performance.
• Stay updated on industry trends and competitor activities to maintain a competitive edge.
• Implement and maintain reservation systems, policies, and procedures to ensure efficiency and accuracy.
• Handle guest complaints and issues related to reservations, providing effective solutions and maintaining a positive guest experience.



Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in a reservations role, with at least 2 years in a managerial position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in reservation systems (Opera, etc.) and Microsoft Office Suite.
• Ability to analyze data and make strategic decisions.
• Exceptional organizational and multitasking abilities.
• A customer-focused mindset with a commitment to delivering high-quality service.
• Fluency in English; knowledge of additional languages is a plus.