Job Description

### General Information





Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Location
Rosewood Abu Dhabi
Department
Rooms - Front Office
Job Type
Full-time Permanent
###





Position Overview:



The Reservations Manager will oversee the reservations team, ensuring efficient and effective management of all booking inquiries and processes.

Key Responsibilities:



1. Team Management:
• Lead, train, and supervise a team of six reservation agents and one supervisor.
• Schedule and allocate tasks to ensure coverage and efficient operation of the reservations department.
• Conduct regular team meetings and performance reviews to ensure high standards are maintained.



2. Reservations Management:
• Oversee the reservations process, ensuring all bookings are accurately entered and managed in the booking software.
• Monitor reservation requests and availability to maximize occupancy and optimize table management.
• Address and resolve any issues or conflicts related to reservations.



3. Customer Service:
• Ensure the reservations team delivers exceptional customer service to all guests.
• Handle VIP and special reservation requests with utmost care and attention.
• Respond promptly to guest inquiries and provide accurate information about the restaurant.



4. System and Process Optimization:
• Utilize the booking software to its full potential, ensuring the system is up-to-date and effectively used.
• Develop and implement best practices for reservations management.
• Analyses reservation data to identify trends and opportunities for improvement.



Qualifications:
• Minimum of 3-5 years of experience in a reservations management role
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Exceptional organizational and time management abilities.
• Ability to handle high-pressure situations and resolve conflicts effectively.


### About Us





Located on Al Maryah Island at the core of Abu Dhabi's new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.