• Manage travel arrangements as required for internal and external clients: Planning and managing travel arrangements such as hotel bookings, airline flights, ground transportations and etc. as per company travel policy for internal clients travelling in business trips.
• Handles emails and telephone calls within the agreed service agreement.
• Maintaining and updating the Sales Report in all services for both internal and external clients for Travel Billing Report purposes.
• Accurately prepare shift handover and communicate and make a briefing to the next shift colleagues.
• Process payment and forward all the related invoices to Finance Department and communicate if there is any discrepancy and disputes.
• Ensuring all hotel, ground transportation proposal to materialized and zero lost bookings.
• Maintaining commission and refund records for accounting purposes.
• Escalation of customer complaint to Operations Manager.
• Safekeeping Travel System credentials and database.
• Maintaining and updating client instructions database and folders.
• Maintaining and safekeeping of Trinetium and Clients passports and important documents.
• Responsible for pre-flight and post-flight monitoring.
• Report all technical issues of Golden Ring platform to Technical Support team.
• Influence the decisions by providing feasible option to all operational units to enhance and improve performance in order to meet standards set.
• Coordinate and collaborate with Technical Support, Commercial & Finance

• He/she must have at least 2 years experience working in a travel environment.
• Proven experience in well-known travel agency.
• Experience in Airline ticketing and hotel booking.

• Degree in Travel (desirable).
• Travel experience and knowledge of booking system, lGDS, Amadeus, loyalty programs in travel industry.
• University degree (desirable).

Beno