Reservations Agent

Dubai, United Arab Emirates

Job Description

About the job Reservations AgentJob Title: Reservations AgentLocation: Dubai, UAEWe are hiring on behalf of one of our esteemed clients, a premium dhow cruise services company based in Dubai. This exciting opportunity is perfect for a detail-oriented and customer-focused individual looking to contribute to a high-end hospitality and tourism business. The ideal candidate will play a crucial role in ensuring seamless reservations and providing outstanding guest experiences.Key Responsibilities:
  • Handle Customer Inquiries: Respond to phone, email, and online inquiries about cruise services, packages, and availability, providing guests with clear and accurate information.
  • Booking Management: Manage reservations through the companys booking system, ensuring accurate entry of customer details and confirmation of bookings.
  • Sales & Upselling: Promote premium packages and upsell services (e.g., private charters, dining upgrades) to enhance guest experiences and maximize revenue.
  • Coordinate with Operations: Liaise with the operations team to ensure smooth coordination of bookings and special events.
  • Process Payments: Handle customer payments, issue invoices, and manage financial transactions in accordance with company policies.
  • Address Customer Concerns: Provide excellent customer service before and after bookings, handling cancellations, rescheduling, and addressing any concerns or special requests.
  • Maintain Records: Keep accurate records of all reservations, payments, and customer interactions for reporting and marketing purposes.
  • Support Events: Assist with group bookings, private events, and special cruise charters, ensuring all details are coordinated effectively.
Qualifications & Skills:
  • Experience: Minimum of 1-2 years of experience in reservations, customer service, or hospitality, preferably within the tourism, hospitality or cruise sector.
  • Communication: Excellent verbal and written communication skills in English; additional languages such as Arabic, French, or Russian are a plus.
  • Tech-Savvy: Proficiency in reservation management software, Microsoft Office, and online booking platforms.
  • Sales-Oriented: Ability to upsell services and promote premium experiences to guests.
  • Customer-Focused: Strong problem-solving skills and a commitment to delivering exceptional customer service.
  • Flexibility: Willingness to work on weekends, and holidays as required in the tourism industry.
  • Attention to Detail: High level of accuracy in managing bookings, payments, and customer records.

Nathan & Nathan

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Job Detail

  • Job Id
    JD1735991
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned