Job Description

Mint Stay is a Dubai-based tech enabled hospitality firm and leading flexible stay rentals provider in the luxury hospitality sector, bringing an innovative approach to luxury accommodation experiences. Mint Stay picks luxury properties in the best locations in Dubai and supports them with extensive services to ensure that its Guests have the best possible experience with every stay.

Mint Stay leverage platforms like Airbnb to generate higher returns for its Property Owners. Mint Stay is one of the best funded operators in the UAE and is licensed by the Department of Economy and Tourism in Dubai (DET) to fully manage properties. Mint Stay currently manages more than 135 properties in Dubai and Abu Dhabi, in prime areas including Palm Jumeirah, Downtown, Business Bay, Dubai Marina, JBR, Bluewater, Emaar Beach Front, Madinat Jumeirah Living, City Walk, La Me and Reem Island

Position: Reservations Agent

We are looking for an enthusiastic and detail-oriented Reservations Agent to join our growing team. You will be the first point of contact for our guests, ensuring a smooth and enjoyable booking experience from start to finish.

Responsibilities and Qualifications:

• Understands and anticipates guest needs and requirements; intuitive understanding of individual preferences, adopting a proactive service orientation to address needs before they are expressed, and adapting communication skills to interpret verbal and non-verbal cues. The goal is to transform service interactions into personalized and memorable experiences, exceeding guest expectations.
• Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
• Possess a sales-oriented attitude, maximizing sales, occupancy and room rates as well as upselling all aspects. Strive towards direct booking conversion and minimize cost of sales.
• Knows the selling status, rates, and benefits of all packages plans and determines room rates based on the selling tactics.
• Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments.
• Handles daily correspondence and responds to inquiries in a timely manner.
• Processes cancellations and modifications and promptly relays this information to the Front office when needed.
• Update OTA extranets on any modifications, cancellations, and no shows as applicable, to ensure accurate commission reconciliation.
• Understands the policy on guaranteed reservations and no-shows and ensures implementation.
• Ensures to conduct effective quality check on all reservations.
• Keeps record of all correspondence and makes sure that files are kept up to date.
• Reviews reservation policies and procedures periodically, identifying means of increasing productivity and efficiency within the reservations office. Communicating improvement ideas to the Revenue Manager, working together as a team to implement improvements.
• Works to maximize revenue under the guidance of Revenue Manager.

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you amenable to work 6 days a week, public holidays or weekend shifts?
• Are you willing to handle urgent tasks beyond regular office hours?
• Are you fluent in English?

Location:

• Dubai (Required)