As a Reservations Agent, you will be responsible for recording and processing all reservation inquiries made by phone or email efficiently and accurately and converted to sales where possible to meet hotel targets.
Duties & Responsibilities
• Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
• Sell the Hotel's products and services using up-selling and suggestive selling techniques.
• Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
• Processing payments and sending confirmation details to customers.
Requirements
• Work experience in Hotel, Reservations Department is preferred.
• Candidates must be available in the UAE and able to join immediately.
Job Type: Full-time
Pay: AED1,400.00 - AED1,800.00 per month
Ability to commute/relocate:
• Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
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