Company DescriptionSLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service
To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings
To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi
To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel
To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards
To update any special requests and billing details in Opera
Qualifications
High School Diploma or equivalent required. College Degree in Business, Hospitality, or Related field preferred
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
Hotel reservations experience gained in the Middle East preferable
Enter and locate work related information using computers and/or point of sale systems
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English with Arabic and other languages preferred
Maintain positive and productive working relationships with other employees and departments