Reservations Agent
Al Barsha, United Arab Emirates
Job Description
- Understand the key principles of Pricing Strategies and Revenue Management Retail, Corporate, Leisure, Group, Other, Global Preference, SET Preferred, Preferred Business, LRA vs NLRA, TMC program, Wholesale Program
- Maximize rooms revenue through the conversion of telephone calls into sales
- Utilize effective up selling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent on all hotel products and services
- Handle faxes and emails pertaining to rooms reservations
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Review the IPS Res Booked Report daily, as well as arrival reports for the short term, to ensure guest satisfaction and reservation accuracy
- Handle customer queries and complaints relating to Rooms Reservations
- Responsible for effective implementation and compliance with the daily reservations task list
- Maintain accuracy and cleanliness of the PMS Database
- Ensure market segmentation is accurate for each reservation
- Merge profiles as necessary
- Ensure reservations meet the property and IPS standards in terms of accuracy of data and guest satisfaction
- Complete understanding and effective execution of Opera PMS, IPS. Be involved in all property PMS Conversions
- Complete understand and effective use of the Hotel\xe2\x80\x99s telephone system
- Understand Best Rate Guarantee compliance.
- Maintain the Reservation correspondence
- Liaise daily with the Reservations and or Revenue Management leader regarding business on the books and the strategy for the day
- Generate professional and accurate confirmations and other guest correspondence
- Al Barsha: Reliably commute or planning to relocate before starting work (Preferred)
- Diploma (Preferred)
- Reservations Agent: 2 years (Preferred)
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Job Detail
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Job IdJD1602299
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAl Barsha, United Arab Emirates
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EducationNot mentioned