Reservations Agent
Abu Dhabi, United Arab Emirates
Job Description
Company Description
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor\'s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- "Why work for Accor?
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Provides a friendly and personal welcome for guests
- Ensures that administrative procedures never take priority over guest relations
- Makes every effort to meet guests\' needs to conclude a sale
- Deals swiftly, efficiently and sensitively to all guest requests and follows through
- Helps encourage guest loyalty by developing friendly, personalized relationships
- Conveys the brand and hotel image through his/her irreproachable attitude
- Provides answers that are adapted to customers\' needs, taking the accommodation possibilities into account
- Identifies the new customer and modifies the sales pitch accordingly
- Informs customers about the services on offer at the hotel and encourages them to use it
- Maximizes upselling and offers appropriate room category for the guest
- Be familiar with the local area around the hotel, including the competition
- Suggests other Accor hotels to customers if the hotel is full
- Promotes the Group loyalty program (Accor Live Limitless)
- Diploma or degree in hospitality, F&B or sales
- Preferably has 1 or 2 years\' experience in a customer service or telephone contact position
- Accessible to beginners, with on-the-job training
- Knowledge of reservation and distribution tools
- Knowledge of the hospitality sector
- Computer literate: desktop applications and internet
- Fluent in the national language, good working knowledge of English
- A third language would be a plus
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor\'s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Job Detail
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Job IdJD1658817
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned