Reservations Agent

Abu Dhabi, United Arab Emirates

Apply Now

Responsibilities

Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
Ensure clients\' satisfaction and adherence to Emirates Palace service standards
Follow internal credit policy
Follow up on lost business and bring information about them to the knowledge of the department superiors
Spot-check reservations made the previous day and check all VIP arrivals
Test calls LQA / IFH results

85% * Follow the internal up-sell program for Reservations department

Key Competencies and Qualifications

Diploma in Hospitality Management or equivalent
Minimum one year working experience in the luxury hotel industry in the same role
Guest focused
A team player who delivers at his/her best
Trustworthy and responsible
Composed and able to handle pressure
Attention to detail
Excellent communication in English both oral and writing

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.