Job Description

Brief General
Supervise, train, schedule and evaluate Reservation Agents, ensuring that all procedures are performed to the hotel's standards. Assist where necessary to ensure optimum service to guests, visitors and other departments.

ESSENTIAL JOB FUNCTIONS
Duties include but are not limited to):

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:

a) All hotel facilities/services, hours of operation.
b) All guest room layouts, bed types, decor, appointments, and locations.
c) Room availability for any given day.
d) Restricted dates, rates and room types.
e) All room rates, packages and promotions.
f) Specific arrangements between hotel and travel agencies, corporate reservations center.
g) Entertainment/special events scheduled in the hotel.

The candidate should meet the following requirements:
Required Skills and Qualifications :

• Experience : Minimum of 3 years of experience in hotel reservations or front office operations, with at least 1 year in a supervisory role.
• Technical Skills : Proficiency in hotel property management systems.
• Communication Skills : Excellent written and verbal communication skills. Ability to manage guest expectations and resolve complaints effectively.
• Leadership : Strong leadership and team management skills.
• Attention to Detail : Exceptional organizational and multitasking skills. Ability to handle high volumes of reservations without compromising on accuracy.
• Customer Service : A strong customer service orientation with a focus on delivering a superior guest experience.
• Problem-Solving : Ability to resolve issues or conflicts in a professional and calm manner.
• Flexibility : Ability to work flexible hours, including weekends and holidays, as required in the hospitality industry.

Job Types: Full-time, Permanent

Application Question(s):

• Are you immediate joiner or with notice period?
• Are you willing to relocate and work in Fujairah? Yes/No

Experience:

• Reservation Supervisor: 2 years (Required)
• Hotel: 2 years (Required)