As the worlds largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental\xc2\xae brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.Your Day to Day:Supervise, train, schedule and evaluate Reservation Agents, ensuring that all procedures are performed to the hotel's standards. Assist where necessary to ensure optimum service to guests, visitors and other departments.Some of your main role responsibilities are:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Sell the hotel products and services using up-selling and suggestive selling techniques
• Promote the Hotels (and IHG generally) products and services
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Develop and maintain a regular pattern of calls by adhering to Signature Mystery Shopping standards
• Execute up selling techniques which increase reservation sales and conversion of business
• Record and process reservations made by phone/fax/email with accurate VIP status and billing information
• Accept wait list reservations
• Ensure that reservation telephones are attended at all times during scheduled hours and the team is complying with the set standards of salutations and telephone etiquette
• Ensure that quality of reservation is maintained in terms of guest details, outlet bookings etc
• Ensure that the minimum response time is maintained for all reservation requests. Instant update on detailed information in PMS and reservation system to maintain Guest Satisfaction

Ideally, you\'ll have some or all of the following competencies and experience we're looking for:

• Minimum 1-2 years of experience or equivalent combination of education and reservation sales agent experience.
• High level of written and verbal Business English. Other language will be an advantage.
• In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we\'ll give you the Room to be Yourself.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".We are an equal opportunity employer.

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