• Implement the reservations plan for the guests and follow up on implementing client policies to ensure giving the guest a flawless experience.

• Providing an efficient and friendly Reservations service to maximize revenues to achieve budgeted and forecasted targets.
• Maintain high level of guest telephone contact skills while promoting the unites (our facilities).
• Achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met.
• Maximize room revenues, and create additional revenue, by utilizing effective Upselling techniques.
• Contact daily with the Reservations Manager regarding business and updates of the books and the strategy for the day.
• Attend the daily sales meeting with the events team to communicate results, ensuring the information is accurate at all times.
• Attend and participate in the monthly sales strategy and brainstorming meeting, reservations feedback meetings and other departmental activities as required.
• Deal with emails, faxes, correspondence checking (VIP\xe2\x80\x99s, regular guest, SPG\xe2\x80\x99s\xe2\x80\xa6), group allocations, and to respond to guest requests on a daily basis.
• Receive the complaints from the guests to send them to the concerned parties and follow up on the replies to share them with the guest.
• Handle customer queries and complaints relating to the reservations department.
• Complete the free sale charts on a weekly basis for companies with rooms on allocation.
• Maintain a high standard of communication with all departments.
• Support in generating sales leads for potential corporate accounts then share it with the business development team.
• Participate in community action initiatives within the spaces.
• Ensure profiles are maintained, merged and updated on a regular basis to provide accurate company, agent and individual guest information as per the departmental policies.
• Maintain the reservation files in an up to date and accurate manner.
• Work closely with guest service to maximize guest satisfaction.

• Bachelor\xe2\x80\x99s degree in any related filed (Tourism \xe2\x80\x93 Hospitality)

• 1 - 3 years of experience in the same field

• Computer skills: MOS

• Excellent English

Reeqwest