Job Description

Reservation Officer



Sales & Marketing, Shangri-La Qaryat al Beri, Abu Dhabi



We have a great opportunity for an experienced Reservation Officer to join the team in Sales & Marketing. The successful applicant will have a strong track record in sales and preferable experience in the hospitality industry/luxury customer service.



What are we looking for?



Understands the need for efficiency and organisation.

Emirati candidates only

Completes tasks in a timely manner.

Communicates effectively with colleagues/management.

Lives and breathes the Shangri-La Values.



What will you do?



Take incoming calls for guest reservations/inquiries.

Maintain guest records.

Remain courteous and professional at all time.

Understand and ascertain guests needs through conversation.

Always represent the hotel in a favourable light.



Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi



The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city's international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.



Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi is an equal opportunity employer. We believe in hiring a diverse workforce and committed to non-discrimination on any protected basis, or any other basis covered under applicable law. We respect your privacy, and committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.shangri-la.com/careers, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy, "personal data" shall have the meaning as given to it by applicable privacy or data protection laws.