Reservation Agent
Abu Dhabi, United Arab Emirates
Job Description
ALL about the role:Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:
- Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the group
- Maintain fluency with the Accor Live Limitless Loyalty Program
- Oversee accuracy of room blocks, reservations, and rate codes
- Process all reservation requests, changes, and cancellations with different channels
- Identify guest reservation needs and determine appropriate room type
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Follow sales techniques to maximize revenue
- Respond to any challenges found for accommodating rooming requests
- Set-up proper billing accounts according to Finance policies
- Troubleshoot and resolve guest issues or escalate/refer to appropriate department
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Experience with Groups is advantageous
- Service oriented with an eye for detail
- Confident & articulate communication, relationship & networking skills
- Time management skills with the ability to multitask
- Entrepreneurial spirit with drive, ambition & high level of energy
- Passion for hospitality
- Experience in the Hotel Industry
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1678963
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationAbu Dhabi, United Arab Emirates
-
EducationNot mentioned