Job Description

The Operations Manager is responsible for overseeing all aspects of the rental activities and projects, from planning and preparation to setup and teardown, ensuring that all activities are conducted safely and in accordance with company policies and procedures. They must have a comprehensive understanding of tent structures, safety regulations, and equipment operation. Responsibilities: Plan and prepare for tent rentals: Review and evaluate rental requests to determine the type and size of tent needed Inspect tents and equipment to ensure they are in good condition Coordinate with clients to ensure their needs and expectations are met Acquire necessary permits and licenses Set up and tear down tents: Supervise the setup and teardown of tents, ensuring proper safety procedures are followed Erect tent frames, install flooring and lighting, and secure tents against the elements Communicate effectively with tent crew members to ensure tasks are completed efficiently Ensure safety compliance: Adhere to all safety regulations and protocols during tent operation Conduct regular inspections of tents and equipment to identify potential hazards Implement fire prevention and emergency evacuation plans Maintain accurate records of all tent rentals and inventory Monitor and replenish tent supplies as needed Track and identify potential damage or wear and tear on tents and equipment Provide customer service: Respond to client inquiries and resolve concerns promptly Ensure that all clients have a positive renting experience Handle complaints and issues professionally and effectively Conduct training and development: Provide training and guidance to tent crew members on safety procedures and equipment operation Conduct regular safety audits and evaluations Encourage ongoing learning and professional development Prepare reports and provide feedback: Prepare weekly, monthly, and quarterly reports on tent rental activities Analyze data and trends to identify areas for improvement Provide feedback to management on operational efficiency and customer satisfaction Qualifications: High school diploma or equivalent 3+ years of experience in the rental industry or a related field Experience in tent setup and teardown Excellent organizational and communication skills Strong attention to detail and commitment to safety Ability to work independently and as part of a team Valid driver's license and ability to operate a forklift Certification in tent safety or rigging may be required #J-18808-Ljbffr