Job Description

Job Title: Relationship Officer

Location: Business Bay, Dubai

Company: SmartFX

About SmartFX:

SmartFX is a leading financial services firm specializing in providing cutting-edge forex trading solutions. We are committed to delivering exceptional value and service to our clients, helping them achieve their financial goals through innovative and reliable trading platforms.

Job Overview:

We are seeking a dynamic and customer-oriented Relationship Officer to join our team. The successful candidate will play a crucial role in building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty. As a Relationship Officer, you will be the primary point of contact for our clients, providing them with personalized service and support to meet their trading needs.

Key Responsibilities:

Client Relationship Management: Develop and maintain long-term relationships with clients by understanding their needs, providing tailored solutions, and ensuring high levels of client satisfaction.

Account Management: Assist clients with account opening, funding, and other account-related queries. Monitor and manage client accounts to ensure they receive optimal service.

Customer Support: Provide timely and accurate information and support to clients via phone, email, and in-person meetings. Resolve client issues and complaints promptly and effectively.

Market Analysis and Reporting: Stay informed about market trends, economic news, and trading opportunities. Provide clients with relevant market updates and insights.

Cross-Selling and Upselling: Identify opportunities to introduce clients to additional products and services offered by SmartFX. Promote and cross-sell our financial products to maximize client engagement and company revenue.

Compliance: Ensure all activities and client interactions comply with regulatory requirements and company policies. Maintain accurate records of client interactions and transactions.

Team Collaboration: Work closely with other team members and departments to ensure a seamless client experience. Participate in team meetings and contribute to the development of strategies to improve client relationships.

Qualifications:

Education: Bachelor's degree in Sales, Business Administration, Economics, or a related field.

Experience: Minimum of 1 years of experience in a client-facing role within the financial services industry, preferably in forex trading or brokerage.

Skills:

Strong understanding of financial markets and forex trading.

Excellent communication and interpersonal skills.

Proficiency in using trading platforms and CRM software.

Ability to analyze market trends and provide actionable insights.

Strong problem-solving skills and attention to detail.

Ability to work independently and as part of a team.

Multilingual skills are a plus.

What We Offer:

Competitive salary + commission and performance-based bonuses.

Comprehensive benefits package, including health insurance and retirement plans.

Opportunities for professional growth and development.

A dynamic and supportive work environment.

Access to state-of-the-art trading tools and resources.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to zain@smartfx.com. Please include "Relationship Officer Application" in the subject line of your email.

SmartFX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join SmartFX and take the next step in your career by helping our clients achieve their financial goals with confidence and success!

Job Types: Full-time, Permanent

Pay: AED3,500.00 per month

Experience:

• sales: 1 year (Preferred)

Location:

• Dubai (Preferred)