Job Description

. Reporting to Unit Head-Enterprise Retail segment, the position will be responsible for managing & generating new (to NI) Acquiring business from Retail Sector in U.A.E., i.e., Luxury Retail, Super Market, Standard Retail and Jewelry Segment etc. . This will be a key role in helping Network expand its Market share in the Retail Sector. . Dedicated focus in managing Existing enterprise accounts profitably and adding New business generating positive revenue. . Key focus of this role would also be to focus on cross selling key VAS across the merchant base.

Responsibilities

. Single point of contact for merchants and proactive in resolving issues without escalation and ensure client expectations are being met. . Actively engage with merchants at Head office and also at store/outlet level to ensure all commercial and operational requests are timely addressed. . Dedicated focus towards cross-selling and increase the revenue for each merchant. . Responsible to support VAS Team to meet VAS Revenue target. . Responsible for end-to-end business case for Enterprise accounts to understand cost and profitability. . Ensure periodic check on accountaEUR(TM)s profitability and ensure all accounts always hold positive Net margins. . Ensure keeping track of Market Intelligence on upcoming opportunities and reporting Key gaps around NI products/solutions in the market. . Respond to customer inquiries regarding payment solutions related issues received via different channels. . Individual responsibility for achieving Retail sectoraEUR(TM)s revenues targets. . Troubleshoot escalated issues with customers and provide assistance to raise the issue with the concerned unit. . To follow the check list from Sales/RM and verify the collection of the KYC documents. . Any pending documentation on exceptional approval to follow up and submit to AFU unit. . Follow the rules, procedures and objectives of the unit for the smooth workflow in the department. . Work collaboratively with other units to coordinate client interaction and resolution to their needs. . Document customer interactions and create reports as needed. . Adhere to a Quarterly Business Review (QBR) with all Enterprise Merchants. . Responsible for ensuring merchant participation in events, surveys, etc. Qualifications

. 5+ years of experience in Card industry with knowledge / experience in Customer Service. . Knowledge of payment solutions and the payments industry. . Good commercial understanding and ability to assess profitability and cost for Enterprise accounts. . Excellent problem-solving and communication skills. . Ability to multitask and handle a high volume of queries. . Quality focused with attention to detail. . Proficient with computers and related software (Microsoft PowerPoint, Word and Excel). . UAE Driver License Required. #J-18808-Ljbffr